Red Snapper Recruitment are recruiting for Detention Engagement Officers for a Government Department.
Location: Yarlswood, Bedford and Kidlington, Oxford
Contract: 6 months
Salary: £250 UMB / £184.19 PAYE per day
Vetting: If you have SC or CTC this is beneficial.
Shift: 7.4 hours shifts on a pattern between Mon – Fri 8am – 9pm, Sat/Sun 9am -5pm (1 in 3 weekend working both Saturday and Sunday expected)
Responsibilities and Requirements:
- Conduct face-to-face engagements with those in detention as required by caseworkers and management, this includes an initial induction engagement, service of paperwork, follow up engagements, Modern Slavery and associated assessments and Asylum Screening interviews. Officers will also discuss the options that residents have, including initiating referrals to returns schemes and building return plans, as well as outlining the consequences of non-compliance. Feeding back to caseworkers providing details and insight into resident mindset and behaviour. Recording all interactions on HO IT systems in an accurate and timely manner.
- Identify indicators of vulnerability, ensuring that they are recorded and managed in-line with existing policy and instructions, attending case conference meetings (multi-disciplinary telecom and local strategy meetings), ACDT reviews, immigration surgeries and resident consultative committee meetings as required.
- Providing case updates to residents at their request and managing your own portfolio of residents and associated workflow.
- Flagging contract issues appropriately and in a timely manner to line manager or Compliance team.
- Actively contribute towards the compiling of management reports.
- Undertake general office administration duties as part of your role and to assist in the successful running of the Detention Engagement Team within the Centre. This includes managing resident arrival and departure lists, allocating all new arrivals to Engagement Officers, monitoring the inbox and e-faxes and dealing with telephone, personal and email queries, escalating as appropriate.
- Line management of AO Support Officers as required.
- Other ad hoc administrative duties as required.
- Work closely with the Welfare Office within the immigration removal centre, dealing appropriately with any issues that arise. The Welfare Office is run by the service provider and is a key touchpoint for people to raise any concerns they may have.
- Complete asylum screening interviews remotely, when required.
- You will require excellent interpersonal skills to deal with different, and sometimes difficult situations. Self-confidence, resilience, organisation skills and personal integrity are also required within this challenging environment of a busy desk with at times, a high volume of work.
If this role is not for you but you do know somebody who would be interested, please refer them. We have a referral bonus scheme and will pay £75, in retail vouchers of your choice, for referrals who are not already known to us.
Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.
RSR is a public safety & enterprise security recruitment specialist.
We assist public safety employers find the right talent.
We assist all employers when they want to source public safety and enterprise security skills and experience.
Red Snapper Recruitment is a member of the Red Snapper Group.
The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) – a free and confidential service to candidates.
The Red Snapper Recruitment Group is an equal opportunities employer.
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